Dyrektor Banku

Praca Dyrektora Banku

Praca: Finance Operations Manager

Finance Operations Manager
Location: Lublin


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Finance Operations Manager


  • Manage front line supervisors that are responsible for managing the day-to-day operations of Finance Operations Team.
  • Ensure client and corporate service, quality, and contribution goals, other metric and associate satisfaction goals within the site are met.
  • Provide leadership and management to associates; provide training and development of supervisory team. • Coach and mentor team supervisors.
  • Regularly conduct supervisory team meetings. Supervise multiple teams for clients.
  • Ensure key operational and customer performance targets are met (Customer Satisfaction, FCR, Net Promoter Score, Service Levels).
  • Drive Continuous Improvement Initiatives.
  • Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery, raise issues proactively & build relationships, understand customer issues proactively.
  • Set goals for the team and communicate goals on a regular basis.
  • Coach & mentor people – Motivating team with excellent touch.
  • Leading calls with clients and other business functions.
  • Manage Day to Day Operations & service delivery for a Team, who will be in charge for Client Finance process (Source to Pay, Procure to Pay, Order to Cash, Record to Report) and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy and accuracy.
  • Responsible for E2E contractual (SLA’s, KPI’s) & internal metrics, including billing & financials.
  • Prior experience in operating from a client site in a client facing people manager role.
  • Ensure smooth & surprise free operations and service delivery.
  • Create a detailed succession plan for all Key/Critical roles.
  • Demonstrated skills and competencies in assessment, problem solving, practices/policy administration/interpretation.
  • Drive continuous service Improvements, Lean, Six Sigma & Digitization Projects QOQ.
  • Demonstrated ability to work with Minimum Supervision to take initiative and follow-up on assigned projects, balanced by good teamwork skills.

Minimum qualifications

  • English language level required: C1.
  • Problem solving and analytical skills and Proficiency in MS office (mainly Excel).
  • Accountable for Operational Service delivery the team members under direct and indirect supervision, ensure critical activities and outcomes are performed as per deadlines agreed with the customer.
  • Analytical thinking and ability to adapt to job requirements and business context needs.
  • Relevant work experience in balance sheet account reconciliation, Intercompany process, fixed assets and/or month end closing activities.
  • Relevant experience in coordinating teams.
  • Previous exposure to transformation and productivity initiatives.
  • Strong knowledge in processes like customer/supplier Accountancy, Customer Services or IT etc.
  • SAP experience.
  • Hybrid working model - return to office with a purpose, based on manager request (client visits, knowledge transfer, audit, month end closing activities, team meetings, other corporate events).

What can we offer?

  • Attractive salary.
  • Stable job offers - employment contract.
  • Work in a multicultural and diverse environment with employees from over 30 countries.
  • Genpact supports professional tranings and great career development opportunities.
  • Free access to our award-winning learning platform.
  • Benefits such as In.surance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.